Olga Strelnik "Service Model for Your Business"

February 15 at 18.00 Odessa Business School WAVE presents a free workshop by Olga Strelnik on SERVICE DESIGN “MODEL OF YOUR BUSINESS SERVICE”, the only trainer in “Service Design” in Odessa.              Olga Strelnik is a partner in INEX Partners agency service design in Ukraine, a practitioner and expert with 15 experience in strategic marketing. Business coach and trainer of the course "Service Design". Preferred the position of TOP manager in a large company, the position of a conductor between business and client. Since 2007, she held the position of head of the product development department, then the head of distribution. Professional business negotiator. Over the course of 10 years, she held more than 1000 negotiations with international partners, which allowed her to maintain and increase the portfolio of brands exclusively represented by the company. The main challenge for herself is the creation of marketing strategies that inspire employees to work in a team and the team to implement ideas for customers and synergies between marketing and sales, front and back offices, which allows you to radically change the financial results of the business and see new development vectors.       Education: “Total Business Mastery” Brian Tracy, “Managing and Marketing” Dr. Philip Kotler.               MASTER CLASS SERVICE DESIGN       “MODEL OF YOUR BUSINESS SERVICE”              The goal is to get a tool for synchronizing business and customers (employees) to see opportunities for developing processes, programs and services for customers in business and your business through the eyes of customers              Tasks:1. Look at the task through the eyes of business and the client, see the difference between these two worlds       2. Form a customer profile - see the people, their diversity and extremes, which are important to consider when developing processes, services and programs.       3. To formulate a metaphor of customer experience for each as a standard in creating processes, programs and services - “Service Model”.       4. Formulate the next step in the development of customer relations (topic for a real project)              Master class results:       1. A new vision of your business task and client tasks       2. Ready canvas for working on your business task       3. To formulate priority tasks for the development of customer experience.              Venue: WAVE Odessa Business School, Odessa, Polish descent 11, Marine Business Center 2, 10th floor, office 1.              For whom:       Business owners, top managers and line managers.              At the end of the master class - a personal consultation with everyone.              You can sign up for an individual consultation until May 28.              Registration by phone: 783 77 03       Limited number of seats!