Non-confrontational communication as art* by Helen Miller

13 December, Friday at 14:00 in the Odessa art Museum will host a lecture in the framework of the project "the Museum in the forefront of social change" — this time we invite you to a meeting with Elena Melnik employees of museums and other cultural institutions. Than non-conflict communication can be useful to Museum workers? What quality of relationship they build with the visitors to museums? Someone will say that the visitor has come and gone, and someone will say that any visit to the Museum is the beginning of long-term relationships with its collections and staff, this is the first PA interaction with cultural heritage. Museum professionals are the first people who want to Express their impression of a full life experience, sometimes the evaluation and judgment, sadness and anger. How to interpret the reactions of people as to create a space for their transformation, how not to take that personally and do not stand in opposition to people how to respond so that the person heard himself heard and accepted? How to use the potential of Museum collections in order to speak the language, which restores and strengthens relationships, creates feelings, enriches the inner world, strengthening the resilience of the man and deepens interest in the past? To all these questions gives the answer the author of the concept of nonviolent communication, American psychologist Marshall Rosenberg. During a lecture in an interactive format let's try together to look for answers to all the questions.  Where: Odessa art Museum (vul. Sophia, 5A)  When: 13 December, Friday at 14:00.  Admission is free for pre-registration: http://bit.ly/34le7pz. *The number of employees of museums and other cultural institutions that can participate in the meeting is limited.  Elena Miller — a member of the Odessa regional group of mediation, a network of facilitators of the dialogues of Ukraine, art and dance / movement terapeutica, madatory, the trainer of the program "Peace school" in the Odessa region, the coordinator of the program "Force for good" in Ukraine. *Project "Art in the vanguard of social change" is implemented in the framework of the Project "Strengthening public confidence" (UCBI II), funded by the U.S. Agency for international development (USAID).