The events in Odessa at 23 October 2021

Emotional Intelligence in Business

23 October 2021, 10:00
category: the courses
from 3600 to 4200 UAH
place: Training center "BST Consulting" (Bolshaya Arnautskaya str., 17)

WHO IS THIS TRAINING FOR? For managers and specialists striving for professional success through the ability to manage their resource state, as well as understand and influence the emotional background and emotional state of partners. PROGRAM OBJECTIVES: Build participants' understanding of the importance of developing emotional intelligence for building effective relationships. Teach participants to recognize their own emotions, the emotions of other people and manage them. Provide practical tools for the development of emotional intelligence to improve the quality of interaction with internal and external clients in negotiations of varying degrees of difficulty. Promote increased stress resistance. TRAINING PROGRAM: 1.EMOTIONAL INTELLIGENCE AND LIFE SUCCESS Types of intelligence. Intellectual (IQ) and emotional competence (EQ) and their role in achieving success. History of the question of the role of EQ in human activity. What does it mean to have high emotional intelligence? Components of emotional competence (according to D. Goleman): - self-awareness - self-control - self-motivation - empathy - relationship skills Self-diagnosis of EQ level. Determination of growth and development zones. 2. EMOTIONAL CONSCIOUSNESS The influence of emotions on our lives and professional activities. Emotional literacy. Eight groups of basic emotions.Emotional triggers and their impact on emotional and behavioral responses. Desirable and unwanted emotions. Emotions and resource state. The consequences of negative emotions. How to deal with anger, resentment, anxiety, apathy. Diary of observations of his world of emotions. My dominant states; triggers that cause them. 3. TOOLS FOR WORKING WITH OWN EMOTIONS. SELF-CONTROL SKILLS Model T.О.Т.Е. Dealing with unproductive emotional states. Anger management. Exercises and techniques to evoke the desired emotions. Formation of triggers for calling the resource state to perform the forthcoming work. Self-motivation and self-control development tools. How to reduce the degree of negative experiences? Techniques and methods of stress management. 4. EMOTIONS IN COMMUNICATION. DEVELOPING EMPATHY AND RELATIONSHIP MANAGEMENT Empathy: Understanding another person's emotions. Emotions of relationships. Personal strategy of interaction with partners. Awareness and analysis of your attitudes and stereotypes that hinder / help build productive partnerships. Ability to communicate with people in accordance with their emotional reactions. Emotional state management in conflict situations. Control of impulsivity, constructive expression of feelings and emotions. Techniques for influencing the emotional state of other people.

The poster of the event — Emotional Intelligence in Business in Training center "BST Consulting"