Service for Health & Beauty

The Nastya Vladychynska program on how to systematically configure a wow service in the beauty and health industry.              The course includes 2 modules, which:              - allow you to systematically configure the service in the company based on values, not standards       - provide methodology and tools for selecting and retaining service people       - consider the standards of patient / client experience at each stage of communication       - show algorithms for working with a client in bad situations                      Program structure:               1 module [December 19-20]              1 day:              - What is a “service” in a clinic? What indicators does it affect and how to "calculate" it?       - Why is it not enough to invest in the physical and atmospheric parts?       - Why is a professional doctor a product? What annoys the clients of the clinics?       - With whom and with what does the service in the clinic begin?       - What is the great service idea of ​​your particular clinic?       - How to attract employees to the provision of high-level service? Is it enough to just set standards?              2 day:              - How to hire and retain service people for contact center and reception?       - What should the reception look like?       - Contact center or customer care center? What is the main task?       “Receptionist or hospitality manager?”       - Case: contact center best practices.               2 module [February 13-14]              1 day:              - Standards impression customer reception and contact center.       - Failed situations in the reception and contact center services.- Personification.              2 day:              - The main failed situations. Why are there no “inadequate” patients, but are there just people in certain circumstances?       - Why are employees afraid to take responsibility in bad situations?                     Author of the program:       Anastasia Vladychinskaya - expert №1 in service in Ukraine, founder of Vladychynska Consulting, author and teacher of the kmbs Service School. In addition, Anastasia is the only certified consultant on building a service system in Eastern Europe according to the methodology of The Dijulius Group (USA).               Among Anastasia's clients are Into-Sana, Dobrobut, ISIDA, Zablotsky Clinic, Zaporizhzhya Regional Clinical Hospital, EmCell, Yuri Pharm, Faculty Pharm, Medik8, MD Group Dental Clinic                     Cost of participation:       14 000 UAH - 1 person       25 200 UAH - for 2 people       33 600 UAH - for 3 or more people               Location: Advance Management Platform, Zhukovsky 9, Odessa.              Registration: http://bit.ly/health_beauty_od               Contact person:       Olga Shaulskaya - Advance Management Development Program Manager       067 557 02 43, shaulskaya.olga@gmail.com