Emotional service in a tourization: sales secrets in 2020 | Odessa

How often do you bring customers to your reservation?        That's the question..              Does your service sell, or vice versa - distance customers from buying?       “Customer focus”, “service standards”, “customer service” are nice words, aren't they?       But service is not about beautiful words, but about a specific algorithm for interacting with customers.              Registration:       https://docs.google.com/forms/d/19EAkGCjxLfM9Cb_SsaCUYdOdSzUQ43Yf_u-Z2o_yLaU/viewform              What are we going to talk about:       ✔️ How to work with beliefs;       ✔️ What innovative styles of service and sales work in a tourbiz;       ✔️ How to analyze customer behavior;       ✔️ Causes and consequences of conflict situations, as well as their solutions;       ✔️ How to create a comfortable atmosphere of communication with a tourist;       ✔️ What is the "4P" technique;       ✔️ How to analyze your reactions to feedback;       ✔️ How to manage feelings, emotions and impressions;       ✔️ And much more               This event is for you if:       - Your service is already streamlined, and you are ready to implement the trends of 2020;       - You are just starting out and want to immediately implement the principles of best service.              _______              Event Speaker:       OKSANA MARUSICH - an expert on sales and services, graduated from Erickson International University, has a master's degree in financial management from the Ukrainian School of Finance and Banking. 27 years of experience in the sale of services, 7 years of experience in the development and implementation of standards, conducted more than 1,500 trainings.              Moderator:TATIANA KONDRATENKO - CEO of Vitiana in Ukraine and the CIS, an expert in the fields of management and marketing in tourism. He is the author of a number of webinars on managing a travel company, working with clients and creating individual tours.              _______              Cost of participation: 350 UAH              After completing the application for participation, we will send the payment details, and then a letter confirming registration.       Important: we check the data of each participant, so the letter may not come immediately.               Bonuses:       - The lucky ones who received an invitation with promotional codes have the right to free entrance. To do this, you must specify the promotional code in the appropriate field during registration.       - For the rest, the “Come with me” package is valid when the participation cost of two registered agents is 500 UAH. This discount cannot be combined with other promotions.              Register before your competitor takes your place!               Registration:       https://docs.google.com/forms/d/19EAkGCjxLfM9Cb_SsaCUYdOdSzUQ43Yf_u-Z2o_yLaU/viewform