Empathy in the creation of products and processes

Yevgeniya Cliche — Lead UX Designer in Angle 2. ⠀ This is a highly specialized outsourcing team which deals with the design of complex web applications. We work with USA, Australia, Puerto Rico, a little bit Europe and even once with Japan and New Zealand. ⠀ As UX Designer I specializers on the design of B2B web applications (EHR, Help Desk, etc.). ⠀ As a product owner on the side of the design team I have been doing requirements gathering, delivery, big picture and consistency of their product. ⠀ As team lead, I accept the work of the design team, doing reviews, answer questions, give feedback, and we admire the team and our customers. ⠀ At some point I realized that the ability to empaty users (which is a basic skill UX designer) should be applied to clients and the team to get the best results and processes. ⠀ ✨ What should we talk about at the lecture? ⠀  What is empathy? Is there a difference between empathy, sympathy, support and desire to help. How to embed empathy in the process. ⠀  Empathy to the users. Classic, which is sometimes still neglected. The tools of a designer to create empathy on the project. How to use them and not throw in the drawer. ⠀  Empathy in a (remote) team. 10 simple rules of daily process of love and care. Why each team should be able to put yourself in the place of another, to see the project through the eyes of another. To raise productivity, motivation, quality of work, through empathy. ⠀  Empathy to the (remote) client. How to stop looking for blame and finally become a team with the client. How to promote your ideas, disagree and still stay in a great, respectful relationship. ⠀ When? 24 October, 19:30 ⠀ How much? The cost of lectures of 300 UAH. ⠀ Check the link — http://bit.ly/2nbfxCl