How to deal with rejections, "negative" reviews, complaints?

Subject: Failures, complaints, negative reviews in sales. Mistakes of Sellers in working with them. Standards for decent sales on inbound and outbound contacts. The professionalism of employees is clearly manifested in two situations: • when you need to resolve the conflict and • when it is necessary to refuse the Client. And sometimes the Clients themselves refuse us. At sales trainings, they teach methods, techniques, and techniques for working with client objections. And rarely does anyone talk about HOW to delicately and at the same time worthily object to the Client. What should Employees do if there really is nothing to help the Client with? What do you think, how quickly does the Client recognize the neglect or indifference of the Employee? Do your Employees “kill” Customers in one word or revive Customers to life? + Reviews. Which are there? Anyone needed? Anyone important? How to receive? Should I remove the "negative"? Response time frame. + How to use positive reviews? Satisfied Client - can he become a brand advocate? And dissatisfied?  Constructive criticism. Service. Communications. What is the connection and what can be used for? + Questions and interest in the Company in the social. networks. Leave unanswered? + How do your Company and Employees show interest in Visitors / Buyers, potential Clients BEFORE purchase? + Even if we REFUSEL to the Client now, we do it so that the Client has a desire to contact us again :-).+ Why delve into complaints, complaints, “negative” reviews, deal with refusals? In order, including, understanding how NOT to be necessary, to create role models and best practices like NADO (best practice). And not only among the best players in the industry / other industries, but in OUR Organization. In the morning format, online we continue to adjust communication in sales. In phone calls, messages and letters, as well as meetings, live and online. And someone will begin to adjust. And thereby creating a Knowledge Concentrate within the Company. ★★★ What will happen at the webinar (on the ZOOM platform) (you organize and serve breakfast for yourself :):  How to work in sales with: ✔ Denials ✔ Complaints, complaints, dissatisfaction ✔ Negative reviews. ✔ And, of course, there will be cases (situations of Client experience) that we will consider, analyze (by group mind) and draw conclusions. ★ Bonus: ✔ after the webinar / Zuminar Online participants will receive feedback and speaker comments on their real sales communications. I will give more details on each item of the program in the publications here on the event page BEFORE our meeting.  Registration - simple as simple: + A mark here, on the event page, to choose, “Interest” or “Go.” And I will get in touch to clarify / communicate the details of participation. + Payment. Contacts Olga Antonova, questions - always glad:  +38 (067) 48 444 92telegram, whatsapp, viber.  Cost: 150 UAH if paid in advance  When participating in any two webinars in 2020: 250 hryvnias for both.  Materials in the entry = 250 hryvnia. Yes, the entries are more expensive :), the kit includes: + video recording + presentation + algorithm of "rehabilitation" of the Client (in conflict and other stress situations) + other materials in the corporate Sales Book (Sales Book) or in the Portfolio / Employee Adaptation Program in sales. Schedule of open events in 2020 on the Delicious Sales page.  Organizer Tasty Sales and Olga Antonova Audit skills of sellers and sales managers; creating a corporate sales book; accompanied training. Welcome.