Emotional intelligence is a key soft skill of a leader in managing oneself and others

IN A PROGRAMME: “Of course, there are far fewer people with high emotional intelligence than just educated people, however, judging by experience, knowledge of the principles of EQ is much more important for a leader. You simply cannot neglect it " Jack Welch Why develop EQ? - To manage conflict situations in life and business (complaint from a client, a conflict between a manager and an employee, business partners, husband and wife, parents and children ...). - Understand your own motivation and the motivation of other people in making decisions and completing tasks. - Develop leadership qualities, improve your effectiveness as a leader. - Easily deal with stress and help others cope with it (prevention of burnout). - Smartly direct and use your energy. IN THE MASTER CLASS DISCUSSION: What is emotional intelligence. Differences between EQ and IQ. How the EQ works. How emotional intelligence is evaluated, developed and used in the modern world. Emotional literacy. Types of emotions. How EQ affects work efficiency. Using emotional intelligence to achieve goals and make decisions. Resolution of conflict situations. How to quickly reduce the degree of conflict or prevent it at all - with managers, partners, subordinates, colleagues, clients, in the family. Self-control skills. Dealing with crises and burnout. How to mobilize your own resources in the event of stress or emotional exhaustion.It is interesting! A few facts about emotional intelligence. Fact number 1 L'Oreal sales managers, selected based on core emotional intelligence competencies, sell significantly more than employees recruited through the old hiring system. On average, L'Oreal's salespeople, selected based on their emotional intelligence competencies, sell $ 91,370 more per year, increasing the company's net profit by $ 2,558,360 million. Fact number 2 Research by the American expert and scientist Daniel Goleman, described in the book "Emotional Intelligence", shows that people who have reached the top in business or have happy marriages do not have a high level of IQ. However, they all have a high level of EQ in common. Fact no. 3 A study by the Center for Creative Leadership found that one of the main reasons for executive failure is a lack of emotional competence. There are three main reasons: inability to work in a stressful situation, to work in a team and competently build interpersonal relationships. SPEAKERS Igor Sokurenko Certified (ICMCI) Management Consultant. Business coach since 1995 (20 years in teaching and management consulting). Member of the National Institute of Certified Management Consultants. Member of the All-Ukrainian Association of Management Consultants. Founder of the BST Consulting training center. Expert in technology and sales management.Conducted over 10,000 hours of training and seminars, where he trained over 15,000 managers and specialists.